Refund & Support Policy

Effective date: November 9, 2026

We sell downloadable digital spreadsheets. If you experience a missing delivery, corrupted file, duplicate charge, or a product that materially differs from its description, contact us at the email below with your order details. We will review the issue and work with the payment provider to provide a working file or an appropriate refund.

Refund requests are reviewed case by case in accordance with applicable law and Creem’s buyer terms. Digital purchases are not automatically refundable solely because a file has been downloaded, but this does not limit any statutory consumer rights. Payments and approved refunds are handled by Creem as merchant of record.

Support: liwanfanglll@163.com.